uo99 Privacy Policy
Your personal information is our highest priority. This document clearly explains how uo99 collects, uses, and protects your information.
1 Introduction and Scope
uo99 is a trusted online casino and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes how uo99 collects, processes, stores, shares, and protects the personal information of its platform users ("user", "you").
By using our website uo99.cam you agree to this privacy policy. If you do not agree with any of the terms in this policy, please refrain from using our services.
This policy applies to all uo99 products, services, mobile platforms, and web interfaces. This policy may be updated over time — the latest version will always be available on this page.
2 What Information We Collect
uo99 may collect the following types of information to provide its services, ensure security, and improve the user experience:
Registration Information
Information you provide when opening an account includes:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Preferred currency and language settings
Financial Information
To process transactions and ensure responsible gaming, we collect the following information:
- bKash, Nagad, or Rocket account number (partial, for security purposes)
- Deposit and withdrawal history
- Transaction amounts and dates
Identity Verification Information (KYC)
To prevent fraud and meet regulatory requirements, we may collect KYC documents when necessary:
- Copy of national identity card or passport
- Address verification documents
Technical and Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Page visit history and session duration
- Information obtained from cookies and similar tracking technologies
3 How We Use Your Information
uo99 uses the information it collects only for legitimate and specific purposes. We never process your information unnecessarily.
3.1 Service Delivery and Operations
We use your information to create and manage your account, complete deposit and withdrawal processes, and personalize your gaming experience.
3.2 Security and Fraud Prevention
To maintain platform security and detect and prevent any unauthorized activity or fraud, our security team may review your information. We keep your account secure through SSL encryption and advanced security measures.
3.3 Customer Support
When you contact our 24/7 live chat or email support, we use your account information to resolve your issue quickly and effectively.
3.4 Responsible Gaming
We monitor your gaming behavior to ensure responsible gaming. If unusual activity is detected, we may contact you and, if needed, advise you to set your own limits.
3.5 Communications and Notifications
We use your email address to send important account updates, security alerts, promotional offers (subject to your consent), and notifications of policy changes.
3.6 Compliance with Legal Obligations
We may use your information to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.
uo99 never sells your information to third parties for marketing purposes.
4 Information Sharing and Disclosure
uo99 shares your personal information with third parties only in very limited circumstances and only when necessary.
4.1 Service Provider Partners
We work with trusted third-party services for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners are given access only to the information needed to perform their specific services and are required to adhere to our privacy standards.
4.2 Legal Requirements
We may be required to disclose your information in response to a court order, government directive, or other legal obligation. In such cases, we will always disclose only the minimum information necessary.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer involving uo99, user information may be transferred to the new entity. We will notify you in advance in such situations.
4.4 With Your Consent
Before sharing your information for any purpose other than those listed above, we will obtain your explicit consent.
5 Cookies and Tracking Technologies
uo99 uses cookies and similar technologies to operate our platform effectively and improve the user experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies will prevent the website from functioning properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as your gaming history, favorite categories, and display preferences.
5.3 Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This information helps us improve the quality of our service.
You can control or delete cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
6 Data Security Measures
uo99 applies industry-standard technical and organizational measures to protect your personal information.
6.1 Encryption
Our platform uses SSL/TLS encryption, which keeps all data transmitted between your browser and our servers secure. Passwords and sensitive financial information are always stored in encrypted form.
6.2 Access Controls
Only authorized uo99 staff have access to your personal information, and they operate under strict confidentiality agreements. Access logs are reviewed on a regular basis.
6.3 Security Testing
Our systems undergo regular security assessments and testing. Any potential vulnerabilities are identified and resolved promptly.
6.4 Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and will take all necessary steps to bring the situation under control.
7 Data Retention Period
uo99 retains your information only for as long as necessary. Retention periods depend on the type of information and the purpose for which it was collected:
- Account information: for as long as the account is active and after closure until legal requirements are met
- Transaction records: for the period required under financial regulations
- KYC documents: as required by regulatory obligations
- Customer support communications: for a limited period for service improvement purposes
- Cookie data: depending on the type of cookie, generally deleted at the end of a session or after a set period
Once the retention period ends, we securely delete or anonymize your information so that it can no longer be used.
8 Your Rights
As a uo99 user, you have the following rights over your personal information:
8.1 Right of Access
You may find out at any time what information uo99 holds about you and how it is being used.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain certain information due to legal or regulatory obligations.
8.4 Right to Restrict Processing
In certain circumstances you may object to the processing of your information or request that it be restricted.
8.5 Withdrawal of Consent
If you have previously given consent for your information to be processed for a specific purpose, you may withdraw that consent at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.
9 Protection of Minors' Information
uo99 is an adults-only (21+) platform. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is in place during the registration process. If we become aware that a minor has registered by mistake, we will immediately close that account and delete all information collected.
If you believe a minor has opened an account on our platform, please contact us.
10 Policy Changes
uo99 may update this privacy policy from time to time to keep pace with changes in its business operations, legal requirements, or technology.
For significant changes, we will send a notification to your registered email address and display a notice on the platform. The "Last Updated" date at the top of the policy will always indicate the most recent version.
Continued use of the platform after a change has been made will be taken as your agreement to the updated policy. If you do not agree with the changes, you may request that your account be closed.
11 Third-Party Services and Links
Our platform is integrated with payment service providers (bKash, Nagad, Rocket) and other third-party services. These services have their own privacy policies, and uo99 is not responsible for the data collection or usage practices of these third parties.
For payment transactions, you are advised to read the privacy policy of the relevant payment provider.
12 Contact Us
If you have any questions, comments, or requests about this privacy policy, please contact our privacy team:
- Email: [email protected]
- Live Chat: Available 24/7, in Bengali
We will review all your requests promptly and respond within the applicable timeframe.
We are ready for any questions about your information
Our team is always available to provide support in Bengali, 24 hours a day.