uo99 Terms and Conditions

Welcome to uo99. These terms and conditions ("Terms") form a legally binding agreement between you and the uo99 platform. By using the uo99 website, creating an account, or using any of our services, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the uo99 platform.

1 General Terms

These Terms apply to all products and services on the uo99 platform, including online casino games, sportsbook, live dealer games, and other entertainment activities. uo99 reserves the right to amend, modify, or update these Terms at any time without prior notice or with short notice.

Continued use of the platform will be considered as acceptance of the updated Terms. You are therefore advised to visit this page regularly. Although these Terms are written in Bengali, in the event of any interpretive dispute, the decision of uo99 management will be considered final.

1.1 Scope of Services

uo99 is an online gaming and sports betting platform designed for users in Bangladesh. We are committed to providing a safe, fair, and transparent gaming experience. All data and financial transactions are secured through SSL encryption technology.

uo99 reserves the right to suspend or cancel any user's account and to withdraw any free or bonus benefits if the user violates these Terms or engages in fraudulent activity.

2 Eligibility and Age Requirement

To open an account and use services on the uo99 platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You are using this platform in a fully sound mental state and of your own free will.
• You are not prohibited from online gaming by any government order or court directive.
• You have not added yourself to a self-exclusion list.
• You hold a valid and active bKash, Nagad, or Rocket account.

3 Account Registration and Verification

Each user may create only one account. If a single person holds multiple accounts, those accounts will be cancelled and associated deposits and bonuses may be forfeited.

3.1 Information Provided at Registration

You must provide accurate and complete information when registering an account. Opening an account with false or fabricated information to obtain services will be treated as fraud. uo99 may request to verify your identity at any time, and failure to provide the required documents may result in account suspension.

3.2 Password and Account Security

You are solely responsible for keeping your account password confidential. You will be personally responsible for all activity conducted from your account. If you notice any unauthorized access or suspicious activity, notify our support team immediately.

4 Deposit and Withdrawal Policy

The following conditions apply to deposits and withdrawals on uo99:

4.1 Deposit Rules

Funds must only be deposited using a payment account registered in your own name. Funds sent from a payment account registered to a third party will not be accepted and may be returned. Deposited funds are generally credited to your uo99 account instantly. If there is a delay due to a technical issue, please contact the support team.

4.2 Withdrawal Rules

Your account must be fully verified before requesting a withdrawal. Withdrawals will only be made to the same payment method used for the deposit. uo99 reserves the right to request additional verification before approving a withdrawal request, particularly for large amounts.

No charges are applied against withdrawals. However, the payment provider's own fees may apply, and those are entirely the user's responsibility.

5 Bonus and Promotional Offer Policy

uo99 offers various types of bonuses and promotional offers. The following conditions must be met to enjoy these bonuses.

5.1 Welcome Bonus

A 120% bonus on the first deposit at uo99 is offered up to a maximum of ৳10,000. The following conditions apply to receive this bonus:

• The total amount including the bonus must be wagered 20 times (wagering requirement 20x).
• The bonus applies to the first deposit only.
• This offer can be claimed only once per account.
• The minimum deposit amount to receive the welcome bonus is ৳300.
• Bonus funds cannot be withdrawn before the wagering requirement is met.

5.2 General Bonus Terms

These general terms apply to all bonus offers:

• Bonus funds are not directly convertible to cash.
• uo99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Accounts found to be abusing bonuses through multiple accounts or VPN use will be cancelled.
• In the event of any dispute regarding a bonus offer, the decision of uo99 management will be final.
• VIP cashback and other loyalty rewards have separate terms and conditions.

5.3 VIP Program

The uo99 VIP program has three tiers. Users can advance to higher tiers through regular gaming activity:

• Bronze Tier — Up to 0.4% cashback per week.
• Silver Tier — Up to 0.8% cashback per week.
• Gold Tier — Up to 1.2% cashback per week.

VIP benefits are granted on an individual basis and are non-transferable. uo99 reserves the right to modify the terms of the VIP program.

6 Prohibited Activities

The following activities are strictly prohibited on the uo99 platform and may result in account cancellation:

• Operating multiple accounts.
• Using a third party's payment method or someone else's payment method without their permission.
• Manipulating bonuses or promotional offers with the intent to abuse them.
• Using a VPN or proxy server to conceal your location.
• Attempting to hack or manipulate the platform's software or random number generator.
• Using the platform for the purpose of money laundering.
• Colluding with other users to fix game outcomes.
• Using automated bots or automation software to play games.

7 Limitation of Liability

uo99 is an entertainment platform. uo99 is not liable for the following:

• Financial losses incurred during a game due to loss of internet connection.
• Delays caused by third-party software or payment provider errors.
• Inconvenience caused by unexpected technical issues or server outages.
• Financial losses resulting from the user's own gaming decisions.

uo99 is committed to ensuring reliable service at all times and works to resolve any technical issues quickly. However, service may be temporarily unavailable in unforeseen circumstances.

8 Privacy and Personal Data

uo99 places the highest importance on protecting your personal information. Information collected at registration is used solely for the purposes of operating the service, verifying identity, and sending promotional communications.

Your information will never be sold to third parties. However, it may be necessary to disclose information to the relevant authorities as part of legal obligations. For more details, please read our Privacy Policy page.

uo99 secures all data transmission through SSL encryption and financial information is stored on secure servers.

9 Responsible Gaming

uo99 believes that gaming is an entertainment activity and should never be a source of financial or mental stress. We place responsible gaming as our highest priority.

• Do not bet beyond your means.
• Avoid placing large bets to chase losses.
• Never treat gaming as a source of income.
• Refrain from playing under the influence of alcohol or drugs.
• Take regular breaks and set a limit on your gaming time.

If you feel that gaming is affecting your life negatively, contact our support team immediately. For more details, please read our Responsible Gaming page.

10 Account Closure and Suspension

A user may request to close their account at any time. To do so, contact the support team via live chat or email. Any pending withdrawals will be processed before the account is closed.

uo99 may also suspend or close an account in the following circumstances:

• In the event of a violation of these Terms.
• Failure to complete identity verification.
• Extended period of inactivity.
• If evidence of fraud or deception is found.
• For legal reasons or under government directive.

11 Dispute Resolution Process

In the event of any dispute or complaint, please contact our support team first. We always try to resolve issues quickly and fairly.

Use the following contact methods to submit a complaint:

• 24/7 live chat support (in Bengali).
• Email: [email protected]

In case of disputes regarding game results, server logs and game records will be verified. The outcome of this verification will be considered final.

12 Changes to Terms & Conditions and Notices

uo99 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered your acceptance of the new terms and conditions.

The date of the most recent update to this document is noted at the top of the page. It is advised that you visit this page regularly to stay updated on the latest version of the terms and conditions.

If you have any questions about these terms and conditions, do not hesitate to contact our support team. We are always here for you.